• Fri. Mar 1st, 2024

From Barriers to Breakthroughs: VIA’s NaviLens Revolutionizes Urban Accessibility with Cutting-Edge Technology


Feb 13, 2024
VIA Introduces NaviLens Technology to Make Public Transit More Accessible for Riders


San Antonio, Texas – VIA Metropolitan Transit is proud to announce the launch of NaviLens, a new technology system designed to improve accessibility and usability for all riders, with a focus on those who are blind, have low vision, or do not speak English. The system involves installing QR code-style signs at bus stops and transit locations across the city, with plans to implement 6,000 signs by next year.

The NaviLens app uses a phone’s camera to detect nearby signs up to 60 feet away and provides clear directions in over 34 languages. When scanned with a smartphone and the free NaviLens app, these signs provide audio directions to help riders navigate to stops and buses in real-time. In addition to aiding navigation, NaviLens will also offer next-bus information and updates for more efficient trip planning.

VIA communications manager Lorraine Pulido highlighted the app’s benefits for non-English speakers, stating that it provides audio information in up to 34 languages. This technology will not only make travel more accessible but also revolutionize the way people move around San Antonio. By the end of 2024, San Antonio aims to be the first US city with systemwide adoption of NaviLens.

The rollout cost over $600,000 and was federally funded as part of an effort to improve accessibility. The installation process is straightforward; details on installation and use can be found on VIA’s website. With its implementation of this cutting-edge technology system, VIA Metropolitan Transit continues its commitment to providing accessible transportation options for all members of the community.

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