Particle Health states that conflict with Epic is not impacting the majority of its consumers

Particle Health announced on Monday that despite an ongoing dispute with Epic Systems, the “vast majority” of its customers are still able to receive records from the medical software giant. Epic’s software, which supports over 300 million patient records, is accessed by health-care organizations through Particle, acting as a middleman. Both companies are part of the Carequality network, which facilitates the exchange of patient information on a large scale.

The dispute arose when Epic filed a formal complaint with Carequality on March 21, expressing concerns that Particle and its participant organizations may not be accurately representing the purpose of their record retrievals. Organizations in the network must be approved and comply with “Permitted Purposes,” typically related to treatment, for exchanging patient records. Patient data is protected under HIPAA, which requires patient consent for any third-party access.

Particle stated that although Epic had stopped responding to data requests from some customers, most were unaffected. The company is working to restore connections for impacted customers and has been in communication with Epic to resolve the issue. Particle’s CEO, Jason Prestinario, mentioned that the company will address the dispute through official channels.

Epic has not responded to CNBC’s request for comment on the matter, as the situation continues to unfold.