Vodafone has recently made changes to some fixed line contracts on its website. While the exact offers subject to remodulation have not been specified, it is clear that monthly rates will increase by 2 to 3 euros. The operator attributes these changes to the need to continue investing in the network and effectively respond to new traffic needs.
If your contract is subject to unilateral remodulation, you have the option to not accept the changes and withdraw from the contract without incurring additional costs. The only condition is that you must communicate your cancellation within 60 days of receiving Vodafone’s communication. According to the operator, customers who see their rates increase will receive a communication included in their invoice with a minimum 60-day withdrawal period.
Vodafone customers can exercise their right of withdrawal through various channels, including the official Vodafone website, physical stores, sending a registered letter with return receipt to the Vodafone Customer Service address, sending a PEC (proposta di cessione) to the customerservice firstname.lastname@example.org or by calling 190 and specifying the reason for withdrawal. If you decide to withdraw from your contract, you will be able to do so without any additional costs or penalties within the specified timeframe.